Digital Consultations

The Ministry of Education is keen on building bridges of communication with our communities on matters of interest to them. Therefore, a digital counselling department has been assigned to gather opinions from various groups of society. The Ministry analyses these opinions and uses them to make decisions that concern clients that contributes to enhancing their satisfaction and happiness. Be a partner with us in making decisions about the services provided by the Ministry of Education.

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To know more about the Ministry of Education' electronic participation, please visit the national participation portal "Sharik.ae"

Digital decision Making:

Based on the Ministry of Education's keenness to involve the public in developing and improving its services and policies and because the participation between the Ministry and its public is vital to enriching its work. A topic will be presented annually to implement the electronic decision-making mechanism. Feedbacks and suggestions from the public will be monitored through electronic communication tools and decisions will be made based on public opinion.

The website's team added an evaluation phase to the page content on all pages of the site, where it was intended to obtain feedback for each page of users separately. These suggestions and feedbacks are analyzed periodically.

Based on feedback and suggestions that we received through the phase of evaluating the page content we received many feedbacks, the most important are:

The most important feedback to us from the public	The decision was made based on public opinion
Services listing in Service Gallery needs improvement to facilitate search and access to services	The service catalog has been developed and changed in an innovative way, where an autocomplete search has been created to facilitate access to the service and provided easy filtration to reach the required service.
The difficulty in using the site version of the on the mobile due to contents overcrowding	The responsiveness of the site has been optimized in an innovative and close-to-user experience with mobile apps.
Difficulty in accessing the Ministry's contact details (freephone, technical support, contact us) on the website	The main page of the website is appended with clear and interactive icons showing the contact details of the Ministry (freephone, technical support, contact us ..)
Difficulty getting answers to FAQs page in the website	The FAQ page has been updated and developed by providing special icons for the services and procedures that abound the questions such as the equivalence of certificates and the program of external missions and others in addition to general questions.

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Digital Consultations

To know more about the Ministry of Education' electronic participation, please visit the national participation portal "Sharik.ae"

Digital decision Making: