The Ministry of Education is keen on building bridges of communication with our communities on matters of interest to them. An electronic counseling department has been assigned to gather opinions from various groups of society. The ministry uses these opinions to analyze and use them to make decisions that concern customers and to enhance their satisfaction and happiness. Be a partner with us in making decisions about the services provided by the Ministry of Education.
To know more about the Ministry of Education' electronic participations, please visit the national participation portal "Sharik.ae"
Based on the Ministry of Education's keenness to involve the public in developing and improving its services and policies and because the participation between the ministry and its public is vital to enrich its work. A topic will be presented annually to implement the electronic decision-making mechanism. Feedbacks and suggestions from the public will be monitored through electronic communication tools and decisions will be made based on public opinion.
The website's team added an evaluation phase to the page content on all pages of the site, where it was intended to obtain feedback for each page of users separately. These suggestions and feedbacks are analyzed periodically.
Based on feedbacks and suggestions that we received through the phase of evaluating the page content we received many feedbacks, the most important are:
The most important feedback to us from the public ||
The decision was made based on public opinion|
|Services listing in Service Gallery needs improvement to facilitate search and access to services||Service catalog has been developed and changed in an innovative way, where autocomplete search has been created to facilitate access to the service and provided easy filteration to reach the required service.|
|Difficulty of using the site version of the on the mobile due to overcrowded of its contents||The responsive of the site has been optimized in an innovative and close-to-user experience with mobile apps.|
Difficulty in accessing the Ministry's contact details (free phone, technical support, contact us) on the website
The main page of the website is appended with clear and interactive icons showing the contact details of the ministry (free phone, technical support, contact us ..)
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