Digital Participations Policy

The purpose of the digital participation policy is to set the necessary controls and guidelines that regulate the process of using digital participation tools and to clarify the procedures and responsibilities involved during this process to become a reference for managing the various aspects of digital participation in an optimal manner that ensures the achievement of objectives for which they were found. In addition for the policy’s effective impact in providing awareness and scientific knowledge necessary for the success of digital participation practices.

Scope and Targeted Audience: Electronic Participation policy applies to all topics, opinions, discussions, and surveys that are offered and discussed through the electronic participation tools provided by the Ministry of Education via its website, whether are submitted or contributed using computers or smart mobile devices and tablets

The Ministry of Education welcomes all segments of the public to make their comments and opinions available. Their interventions will be appreciated and will be taken into consideration as an important reference in discussing improvements and developments to our services. Provided that such views are not:

• Security threats.
• Including inappropriate language.
• Violating the privacy of others or offensive to others.
• Violating local laws.
• Improper, obscene or defamatory.
• Including spam or promoting trade.
• Interpreted as harmful or prejudicial to any part of society on the basis of race, color, nationality, religion or status ect.
• Including group or political discussions.
  
• including Violation of intellectual property rights.

Failure to comply with this policy can result in the participant being withheld.

• We will discuss and always treat you with respect and attention.
• We will communicate with you through a cooperative, knowledgeable staff, which understands your needs and can answer your queries.
• We will respond to your inquiries in time and without delay.
• We will provide you with accurate information and proper service procedures.
• We will be present to communicate with you in times and via channels and sites that are proper to you as much as possible.
• We will welcome your comments and suggestions to share the development of our services with you.

• Appreciate our staff's efforts at your service by dealing with them with mutual respect.
• Do not offer or discuss personal topics.
• Adherence to public morals and laws.
• Do not make any comments that contain inappropriate language or violate the privacy or abuse of others.
• Do not make any comments that breach security.
• Do not share any information or comments that infringe the intellectual property rights of others or disclose their confidential information

First: Our Commitment Towards You

• We will always address you with respect and friendliness.
• We will communicate with you through helpful staff who has the knowledge, understands your needs and can answer your inquiries.
• We will respond to your inquiries in a timely manner.
• We will provide you with accurate information and procedures for proper service.
• We will be present to communicate with you in the time and across the channels and sites that are most suitable for you.
• We will welcome your comments and suggestions to be partners with you in the development of our services.
   

Second: What we are hoping to find when communicating with you:

• Appreciation of the efforts of our employees serving you and dealing with them with mutual respect.
• Do not ask or discuss personal topics.
• Commitment to proper conduct and laws.
• Do not post comments that contain inappropriate language or violate the privacy of others or abuse them.
• Do not post any comments that breach security.
• Do not post any information or comments that violate the intellectual property rights of others or disclose confidential information.
  

Ethics and public participation

• The Ministry of Education has the right to ban, prohibit, or erase any specific design.
• Examples of such designs:
• Remarks or notes irrelevant to the context.
• Any language insulting, disrespecting, or disparaging any of the beliefs or religions and the comments that include bias, discrimination, or racism.
• Comments that include or support illegal activities.
• Comments that infringe intellectual property rights.
   

Steps for responding to inquiries and consultations received via social media

• If the question is private (personal), the reply will be sent in a private message.
• If the question concerns a large number of followers, the reply will be posted on the main page to be available to everyone.
• If the answer is available on the official website of the MoE, a link will be sent to the inquirer to direct him/her to the website.
• Do not post comments that contain inappropriate language or violate the privacy of others or abuse them.
• If the answer is specialized or needs details from any of the departments, the inquirer will be directed to the call center to provide the answer from the concerned department.